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Regulate the tourism market, tourism and harmonious environment is to accelerate the upgrading of the tourism industry on the security. With the Popularization of travel and tourism industry into the fast lane, the healthy and orderly development of the tourism market is even more important. To further enhance the quality of tourism services in our province and guide the tourists traveling civilization, rational consumption, this week, the Sichuan Daily Travel Weekly will be the joint creation of the Provincial Tourism and Law Enforcement Team "tourism law enforcement in the convoy" column, please for your attention.
May 19 to June 19 period, the province will be held on civilized tourism activities as an important component of the tourism market - the standard management of travel agencies is directly related to the vital interests of tourists and the Sichuan tourism 's overall image. How to make every one in Sichuan tourism of visitors enjoy the service? How to boost the travel industry more effectively Sichuan tourism industry's healthy development? "Tourism in the escort of law enforcement," the first column, we interviewed these Provincial Tourism Bureau Deputy Inspector Tony Yu Yan.
Reporter: In recent years, the province in improving quality of tourism services, the province's tourism market in regulating the control order which highlights?
Miao Yu Yan: 2009, travel from province to carry out the rating action, as the focus of public attention. Through the travel agency business capacity, service quality and business reputation for rating and listing assessment identified that consumers clearly consumption, but also to promote the travel industry continues to enhance the management level of service, improve the overall quality of the travel industry in our province.
In the implementation of the "civilized tourism" course of action, the tourism industry in our province is gradually form a more perfect service system. First in the country to "United Police Brigade," as the starting point of the tourism market order long-term management mechanism. Early April 2009, "the special province of the tourism market order rectification work leading group" was established. Through the establishment of public security, tourism, transfer switch to do long-term cooperation mechanism established in 4a above scenic tourist security police stations and other measures to create a harmonious and civilized province travel security environment.
In addition, the province from the beginning of the year in the implementation of information management in the travel industry, travel services platform, which is the country first.
Reporter: Tourism and Law Enforcement Team in guiding the "civilized travel, rational consumption", maintaining the tourism market order and standardize travel agent has done what work?
Miao Yu Yan: Earlier this year, Hong Kong and Macau China outbound tourism market has a series of disputes. In order to curb such uncivilized, discordant events, to further standardize the province tour Hong Kong and Macao tour operators, and maintain the legitimate rights and interests of consumers, 23 February to 30 May, the Provincial Tourism and Law Enforcement Team carried out Hong Kong and Macao special treatment to the tourism market, strictly regulate the 赴港澳旅游 business behavior.
In addition to leaving Hong Kong and Macao team travel contracts, travel arrangements, the group informed, guides and other documents and site inspection team, the quality of services, but also to ask travel agents organized in strict accordance with the provisions of that will be before the line, taking care to enhanced services, security, insurance, awareness of the contract and evidence in order to protect visitors and their interests, reduce the travel risks.
This year's "315" during the Sichuan Daily and the Provincial Tourism Law Enforcement Team, a common initiative of the Provincial Tourism Association, the province has also set up a " Sichuan travel services alliance. "
Reporter: In the "civilized Tourism Month", Provincial Tourism Bureau which carried out activities to promote civic awareness, and guide the tourism business integrity, quality service? What plans the next step?
Miao Yu Yan: During the event, the Provincial Tourism Bureau of the province's tourism administrative departments at all levels in residents of communities in key tourist cities "civilized tourism, and quality service" community outreach activities, the organization set up tourism enterprises in the promotion of Community exhibition, distribution civilized tourism promotional materials, Play "," quality tourism, with your travel "public advertising film," advice for tourism promotion and quality of tourism product lines.
To improve tourist satisfaction, the province's tourism sector has increased the daily supervision of law enforcement efforts. June, we will organize the province's tourism law enforcement agencies at all levels of weekly, monthly, quarterly inspection of tourism enterprises supervision; strengthen the rational consumption of tourist guide, so that visitors consciously resist the low groups, and other irregularities. At the same time, will strengthen cooperation with the media, increase the quality of tourism enterprises in the province propaganda.
Recently, the tourism team to run the theme of special treatment, "Green Shield Action vii" starts again. The action will begin a special inspection of market concentration in Chengdu, in the province to carry out several key tourist routes; provincial law enforcement agencies at all levels of tourism in their area will also carry out special treatment within the organization and continued until October of this year.
In addition, the travel industry service platform is being implemented step by step. Before the end of June, the province's major tour will be the platform to run on schedule to complete the team before the end, will be completed on the number of certified travel agent, the agent system and electronic contracts, data collection terminal location. Source: Sichuan Daily
