Law Enforcement Team from the Provincial Tourism statistics show that during the first half of this year, the province received a total of 120 tourist complaints, representing a decrease of 22, down 15.5%. This indicates that the relevant departments through the last two years the norm for the province's tourism market regulation and vigorous, high-frequency special treatment, the tourism market order to further improve the province, the tourism environment and gradually optimized.
Large increase in outbound travel compensation
In the first half, Sichuan tourism absolute volume and relative volume of complaints showed a downward trend. Among them, travel agents, tour guides, hotels, scenic spots, the complaint was sustained downward trend, decreased by 19%, 42%, 75% and 50%. However, the tourist shopping complaints rise in 2010, the year of tourism shopping were six complaints, accounting for 1.8% of the total number of complaints; the first half of this year tourist shopping complaints amounted to 9, accounted for 7.5% of total complaints.
In addition, the amount of outbound claims were recorded in the first half of this year. Data show that last year the province the amount of outbound claim 226585 yuan, accounting for 51.6% of total claims. The first half of this year, the province claims the amount of 318774 yuan, the amount of outbound claims reached 219150 yuan, accounting for 68.7% of the total six claims, and claims the amount of outbound tourism last year was essentially flat.
Travel accounted for a larger proportion of complaints
Data show that in the first half of the province accepted 120 tourist complaints, although complaints involving travel agents fell by 19%, but still a larger proportion of tourist complaints. Provincial Tourism Law Enforcement Team officials told reporters that the complaints focused on the travel agency fails to contract to provide services without reducing service standards, to extend the shopping hours, charge extra fees, no retreat attractions discount tickets, travel does not make the trip for refund delay stroke, accidental injury during travel and so on.
The complaints fell on tour 42%, but still 12.5% of the total complaints. In the first half of the complaints mainly as guides: guide service, poor quality, without changing the itinerary, shorten time to visit, induce, force or coercion tourist spending.
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Sichuan tourism market more orderly
The first half of this year, the province's tourism complaints fell 15.5%, so good results come from?
Released in the near future, "the first half of 2011, the province's tourism situation analysis of complaints received", the reporter found that nearly two years to strengthen the comprehensive management, improve supervision, and timely and effective handling of visitors reflects the strongest illegal activities, tourism is the province continue to regulate market order, an important condition.
Synergistic effect linkage
The first half of this year, the province and further establish and improve a multi-level, multi-sectoral linkage of the tourism market comprehensive cooperation mechanism to strengthen the comprehensive management. In the first half, and business tourism sector in our province, prices and other related departments to form a coalition Fangzu to register Offered in the form of Hong Kong and Macau were accompanying the team unannounced visits. Exist in the process of tourism service quality and to study the problem of illegal settlement, and in accordance with their respective job functions further investigation punishment.
Meanwhile, the tourism sector also co-Provincial Public Security Administration Corps launched the "province's tourist attractions and the surrounding environment, the tourism market order and security-cum-special treatment", and make our province tourism market order rectification work has gradually developed a systematic, standardized and normalized .
Large special inspection
To strengthen the daily management, while in the first half, the province also launched the "Green Shield action ⅶ" special inspection tour the team run, Hong Kong and Macao special treatment outbound tourism market, tourism market inspection Week special inspection activities, a strong blow to the tourism market illegal activities, visitors to the satisfaction of our province tourism market rebounded.
In addition, the province also step up publicity and tourism sector, and actively guide the tourism business credit management, rational consumption of tourists. This year's "15" period, the Sichuan Provincial Tourism Law Enforcement Team and co-sponsored by Daily News, " Sichuan travel services alliance "to guide the rational and civilized tourist spending, and promote corporate integrity and regulations. Meanwhile, the Provincial Tourism Law Enforcement Team also through the "Sichuan Daily," Travel Weekly and other authoritative media channels and regular publication of the province's handling of complaints received travel and tourism enterprises to improve service quality measures.
China Tourism Research Institute released the second quarter of 2011, the national tourist satisfaction survey, visitors to the Sichuan tourism market in general, satisfied. Among them, tourists Guang'an tourism market to enhance the greater satisfaction, Chengdu tourist satisfaction is the city in the country ranked seventh. Source: Sichuan Daily
