The first half of Sichuan Province received a total of 120 tourist complaints, representing a decrease of 22, down 15.5%. Yesterday, the Provincial Tourism Bureau, responsible person, in the first half of the province accepted 120 tourist complaints, although complaints involving travel fell by 19%, but still a larger proportion of tourist complaints; complaints fell on tour 42%, but 12.5% of the total complaints.
In the first half, Sichuan tourism absolute volume and relative volume of complaints showed a downward trend. Among them, travel agents, tour guides, hotels, scenic spots, the complaint was sustained downward trend, decreased by 19%, 42%, 75% and 50%. According to the Provincial Tourism Bureau, responsible person, for travel complaints focused on the travel agency fails to contract to provide services without reducing service standards, to extend the shopping hours, charge extra fees, no retreat attractions discount tickets, travel does not make the trip for refund, delays in travel, tourism and other aspects of the course of an accident. The complaints of the tour guides are mostly poor quality of service, unauthorized alterations to the itinerary, shorten time to visit, induce, force or coercion tourist spending.
In addition, visitors to the tourist shopping complaints rise in 2010, the year of tourism shopping were six complaints, accounting for 1.8% of the total number of complaints; the first half of this year tourist shopping complaints amounted to 9 , accounting for 7.5% of the total complaints. In addition, the amount of outbound claims were recorded in the first half of this year. Source: Tianfuzaobao
