VIP airport reception
(1) before the arrival of guests ahead of time waiting at the airport.
(2) drivers and the staff were welcoming the Secretary level.
(1) before the arrival of guests, the house card and room key, and into the VIP envelopes. (VIP room card stamped seal).
(2) VIP Arrival at the reception desk when not required to register, please guests in the "stay Registration Form" on the sign can be.
(3) The VIP number must be kept confidential. VIP's letter, fax, etc. must be strictly registered, send and receive hand.
(4) VIP key to carefully check, regular checks.
(5), receptionist, concierge staff should be familiar with the VIP name to find reception specifications and requirements.
(6) important guest's luggage from the Front Office Assistant Manager or Concierge foreman personally delivered or personally conduct the delivery.
(7) if the station for them to stay, porter should dress neatly, arrive early. Baggage loading, immediately returned to the hotel.
(8) greeted outside the hotel concierge staff should wear white gloves, and open the door according to the situation in advance to facilitate the guests to enter.
(9) VIP luggage to the store, they should immediately hang up the VIP luggage tag, immediately sent to room.
(10) guests before going out, tuning the vehicles waiting at the door.
(11) guest check-out date of departure should be based on possession time, send porter in the room waiting for them. Timely delivery of baggage to strict inventory availability forgotten and damaged.
(12) switchboard operator should memorize the VIP room number and name.